About Us

Most people who find their way to Excel Psychology have been thinking about it for a while. Maybe something has felt off for longer than you can explain. Maybe life has brought something you did not expect and you are not sure how to navigate it. Maybe you have simply reached the point where managing alone is no longer working the way it used to.

Whatever brought you here, you are in the right place.

What to Expect

From the moment you contact us, you will notice that things feel a little different here. Our admin team takes genuine care in matching you with the right psychologist for your situation, your personality, and what you are hoping to work on. You will not be placed in a queue and forgotten. You will have a dedicated team looking after you from your first enquiry through to your ongoing care.

Our rooms are designed to be calming, private, and to feel nothing like a sterile waiting room. There is no clinical chill here, no sense of being processed. What there is, is space: to think, to talk, to be honest about what is actually going on without worrying about judgement or what comes next.

Sessions are fifty minutes, unhurried, and entirely focused on you. Your psychologist will work with you to understand not just what is happening but why, and to find approaches that are grounded in evidence and genuinely suited to who you are.

Who We Are

Excel Psychology was founded by Francesca Carpenter, a registered psychologist who began her career in a solo practice in Far North Queensland. Working alone, she experienced firsthand how much better things could be when skilled clinicians worked together, sharing knowledge, supporting each other, and collaborating around the people in their care.

That vision shaped everything about Excel. The practice was built around the idea that good psychology happens in good environments: places where clinicians are supported, curious, and genuinely invested in the people they work with. Today, our team of nine psychologists brings together a range of specialisations and therapeutic approaches, united by a shared commitment to thoughtful, high-quality care.

We are based in Spring Hill, minutes from Central Station, and easy to reach from across Brisbane.

What We Believe

We believe that seeking support is one of the more courageous things a person can do, and that it deserves to be met with warmth, skill, and genuine care. We believe that good therapy is not one size fits all, that the relationship between a client and their psychologist matters enormously, and that people are capable of meaningful change when they have the right conditions and the right support.

We also believe that every person who contacts us deserves to feel that they matter, not just as a client but as a person. That means returning calls, explaining things clearly, being honest about what we can offer, and taking the time to get the small things right.

A Space for Everyone

Excel Psychology is committed to providing a safe, respectful, and affirming space for every person who walks through our door.

We welcome clients of all ages, backgrounds, cultures, relationship structures, gender identities, and sexual orientations. We have experience working with LGBTQIA+ individuals and couples, people from culturally and linguistically diverse backgrounds, neurodivergent clients including those with ADHD and autism, and people living with disability.

We believe that good therapy begins with feeling genuinely seen. Our psychologists are committed to working in ways that are culturally sensitive, non-judgmental, and responsive to your individual experience and identity. If you have questions about whether Excel is the right fit for you, we encourage you to get in touch. There is no obligation, and no question is too small.

Acknowledgement of Country

Excel Psychology is located in Spring Hill, on the traditional lands of the Turrbal and Jagera peoples. We acknowledge their continuing connection to land, waters, and community, and pay our respects to Elders past, present, and emerging.

Your Privacy

Everything you share with us is held in strict confidence. Our psychologists adhere to the AHPRA Code of Conduct and all relevant privacy legislation. What you say in your sessions stays in your sessions. The only exceptions are narrow and exist to keep people safe, and your psychologist will always explain these to you.

If you are ready to take the next step, or if you just have a question, we would love to hear from you. Call us on (07) 3868 2221 or visit excelpsychology.com.au. There is no obligation and no pressure. Just a conversation.