Payment Methods
Payments can be made via EFTPOS, cash or credit card. We offer on-the-spot Medicare rebates; please ensure you have a debit card with a PIN for this service. A cancellation fee for $100 applies if less than 1 business day notice is provided.
Medicare Rebate Access
If you have a valid Mental Health Care Plan from your GP, you are eligible for a Medicare rebate for up to 10 sessions per calendar year.
Private Health Insurance
Most health funds offer rebates for psychological sessions, depending on your coverage. We provide on-the-spot claiming for major health funds, leaving only the gap payment for your session.
Couples counselling is not available through most health funds.
Medicare and Health Fund Policies
Current rules do not allow the use of both Medicare and Health Fund Coverage for the same session.
Bulk Billing Availability
Our capacity to fully bulk bill sessions is currently full. If you meet the criteria for bulk billing as detailed on our fees page, please contact our administration to discuss concession rates.
Cancellation Policy
Our psychologists reserve your session time exclusively for you. A cancellation fee of $100 is charged if less than 1 business day of notice is provided. This notice period is to allow our staff to offer any available session to the next person who might be waiting to see our therapist. Note that cancellations over the weekend are not accepted as our office is closed and there is no opportunity to fill those sessions. Bulk-billed clients cancelling with less than 1 business day of notice are charged a cancellation fee and may be required to pay fees for future sessions.