Fees & Rebates

Fees and Rebates at Excel Psychology

Clear information about session fees, Medicare rebates, payment options, and the policies that affect appointments and claims.

Fees and Rebates at Excel Psychology

Session Duration and Costs

At Excel Psychology, most therapy sessions are between 50 and 60 minutes. Couples and Family Therapy sessions are 90 minutes, due to the complexity involved. We strive to keep our therapy accessible by maintaining fees below the Australian Association of Psychologists, incorporated (AAPi) recommended rate of $330 for a 46-60 minute consultation.

Session Fees

Current rates across psychology and counselling services.

Clinical Psychologist Sessions

Clinical Psychologist — 50 to 60 mins ($280.00)

With a valid Mental Health Treatment Plan, a Medicare rebate of $145.25 applies, leaving an out of pocket gap payment of $134.75.

Registered Psychologist Sessions

Registered Psychologist — 50 to 60 mins ($235.00)

With a valid Mental Health Treatment Plan, a Medicare rebate of $98.95 applies, leaving an out of pocket gap payment of $136.05.

Family Counselling

Free Introductory Call - 15 mins (no cost)

A brief phone or video call to speak with Mary, ask questions, and determine whether she is the right fit for you and your family’s needs.

Initial Consultation - 90 mins - $310

Your first session is structured to give every family member an opportunity to explain the issues. It includes:

  • A private 15-minute individual check-in with each family member.
  • A joint session for the remainder, focused on honest communication, shared understanding, and establishing a clear therapeutic direction

Subsequent Sessions - 90 mins - $310

Family counselling requires time to hear each person, navigate the dynamics between family members, and still leave space for practical strategies before the session ends. 90-minute sessions ensure the therapeutic process has the room it needs to be genuinely effective.

These sessions do not qualify for a Medicare rebate.

Counselling with an ACA Counsellor

Free Introductory Call - 15 mins (no cost) 

A brief phone or video call to speak with Alicia, ask questions, and determine whether she is the right fit for you. This is not a counselling session but a short, helpful introduction before booking.

Initial Consultation - 60 mins $135 

Subsequent Sessions - 60 mins $135

These sessions do not qualify for a Medicare rebate.

If you hold BUPA private health insurance, you may be eligible for a rebate on counselling sessions, depending on your level of extras cover. We recommend contacting BUPA directly to confirm.

Couples Counselling

Free Introductory Call - 15 mins (no cost)

A brief phone or video call to speak with your therapist, ask questions, and determine whether they are the right fit for you and your partner.

Initial Consultation - 90 mins 

Your first session is structured to give both partners an opportunity to explain the issues. It includes:

  • A private 15-minute individual check-in with each partner
  • A 60-minute joint session focused on understanding shared goals and laying the foundation for therapeutic work

ACA Registered Counsellor: $225 

Psychologist: $310

Subsequent Sessions - 90 mins 

Relationship counselling requires time to hear each person, work through the dynamics between them, and leave space for practical tools and reflection. In our experience, 60 minutes often ends just as the real work is beginning. 90-minute sessions give the therapeutic process the room it needs to be genuinely effective.

ACA Registered Counsellor: $225 

Psychologist: $310

These sessions do not qualify for a Medicare rebate.

If you hold BUPA private health insurance, you may be eligible for a rebate on counselling sessions, depending on your level of extras cover. We recommend contacting BUPA directly to confirm.

Helpful Details

Policies and rebate information that people ask about most often.

Payment Methods

Payments can be made via EFTPOS, cash or credit card. We offer on-the-spot Medicare rebates; please ensure you have a debit card with a PIN for this service. A cancellation fee for $100 applies if less than 1 business day notice is provided.

Medicare Rebate Access

If you have a valid Mental Health Treatment Plan from your GP, you’re eligible for a Medicare rebate for up to 10 sessions each calendar year. If ongoing support is needed, a new plan can be arranged with your GP so that the 10 rebated sessions renew at the start of the next calendar year.

Private Health Insurance

Most health funds offer rebates for psychological sessions, depending on your coverage. We provide on-the-spot claiming for major health funds, leaving only the gap payment for your session.

Couples counselling is not covered by Medicare, but may be claimable under the extras cover of some private health funds.

Medicare and Health Fund Policies

Current rules do not allow the use of both Medicare and Health Fund Coverage for the same session.

Bulk Billing Availability

Our capacity to bulk bill sessions is currently full. If you meet the criteria for bulk billing as detailed on our fees page, please contact our administration to discuss concession rates, a waiting list or information about other practices who may be able to offer bulk billing.

Cancellation Policy

Our psychologists reserve your session time exclusively for you. If you need to cancel or reschedule, we ask that you provide at least 1 business day’s notice. This allows us to offer the appointment to someone else who may be waiting.

A cancellation fee of $100 applies if less than 1 business day’s notice is given. Please note that cancellations over the weekend cannot be accepted, as our office is closed and we are unable to offer those times to others.

For bulk-billed clients, the cancellation fee applies in the same way. Repeated late cancellations may result in the need to pay a deposit for future sessions or, in the case of bulk-billed clients, in bulk billing being discontinued and standard fees applying. For non–bulk billed clients, repeated late cancellations may also result in a deposit being required for future sessions. Please be aware that repeated late cancellations can also affect the therapeutic process and rapport with your psychologist.

Need Clarification?

If you are unsure about fees, referrals, or rebates, we can talk it through.

Our team can help explain the likely cost of sessions and how Medicare or private health claiming may apply to your situation.

Contact us