Our psychologists reserve your session time exclusively for you. If you need to cancel or reschedule, we ask that you provide at least 1 business day’s notice. This allows us to offer the appointment to someone else who may be waiting.
A cancellation fee of $100 applies if less than 1 business day’s notice is given. Please note that cancellations over the weekend cannot be accepted, as our office is closed and we are unable to offer those times to others.
For bulk-billed clients, the cancellation fee applies in the same way. Repeated late cancellations may result in the need to pay a deposit for future sessions or, in the case of bulk-billed clients, in bulk billing being discontinued and standard fees applying. For non–bulk billed clients, repeated late cancellations may also result in a deposit being required for future sessions. Please be aware that repeated late cancellations can also affect the therapeutic process and rapport with your psychologist.